Pinpoint
Get started
For owners & managers

See what’s happening.Know what needs attention.Stay in control.

Pinpoint brings customers, staff, service, reviews, orders and daily work into one clear view.

Get started
No app for customersWorks with QR & NFCBuilt for real-world businesses

No sign-up needed to try it.

What needs attentionOwner view · today

Help requests

Customers asked for help from their phone
Table 12 · WaterNew · just now
Table 5 · BillWaiting · 2 min
Pickup counter · ServerFront team is on it
Better focus: see who needs help, and where
Why Pinpoint

Better control for owners.Better service for customers.Clearer work for staff.

One moment. Customers get help. Staff get a clear task. Owners get a clear signal.

For customers

Better service

  • Less waiting
  • More personal
  • More trust
The customer sees
Taps Need Help? → WaterTable 12 · from the phone

No waving. No waiting to catch someone’s eye.

For staff

Clearer work

  • Clear duties
  • Clear tasks
  • Less confusion
The staff member sees
Table 12 · Water · just nowTeam queue · Accept

The request says what and where. No walking the floor to ask.

For owners & managers

Better control

  • More control
  • Better focus
  • Clearer decisions
The owner sees
Help requests by areaPatio busiest 7–8 PM

See where the team is busy, and plan staff for busy hours.

For owners

Know where attention matters.

Good management is not more data. It is knowing what needs attention now. Pinpoint turns everyday activity into clear signals.

  • See what changed.A new rating, a new comment, a member back today.
  • See what is waiting.A help request, an order issue, an open task.
  • See what needs you now.Ranked first, so nothing important gets lost.

Less noise. More useful information. Pinpoint shows you the signal. You decide what to do.

  • 1Table 7 asked for water twiceHelp request · waiting 4 min
    Waiting
  • 2Order issue at Table 4Taking too long · needs contact
    Needs contact
  • 32 comments about wait timePrivate feedback · today
    Pattern
  • 4Jamie S. is back · Visit #6Member · birthday reward ready
    Care moment
  • 5Washroom check still openDue 2:00 PM · 3 required checks left
    Overdue soon
  • 6Google rating 4.6 → 4.7Review activity · this week
    Changed
For owners

Understand the customers who come back.

A receipt shows one sale. Pinpoint helps you see the relationship over time. Visits, rewards, birthdays and feedback stay connected. Click Next visit moment.

  1. First visitVisit 1Scans the QR code at Table 12
  2. Uses PinpointVisit 1During the same visit
    Orders from the phoneAsks for waterWins a free coffeeLeaves feedback
  3. Comes backVisits 2–3Uses the free coffee
  4. Becomes a memberVisit 4Joins the Members Club and shares a birthday
  5. Becomes a regularVisit 10Gets a birthday reward · Regular badge at 10 visits
?
Visitor
Not identified · activity only
First visitReturning visitorRegular
✓ Member✓ Birthday shared✓ Reward activity
Visits1
Feedback—
Rewards—
BirthdayNot shared
Owners get: repeat businessCustomers get: a visit that feels remembered
Personal details are shown only when customers choose to share them.
For customers

Give customers what they need, when they need it.

Faster helpLess waitingMore personal service

Customers scan a QR code or tap an NFC tag. Their phone opens your Hub. No app. Tap Need Help?, choose a request, and watch it reach the team.

Pinpoint Demo Location
Table 12Open for ordersWi‑Fi available
What do you need?
Offers & Rewards
Today’s OfferSee detailsSpin to WinTry your luck
Team queue
  • Table 5 · Bill · 2 min
  • Pickup counter · ServerAccepted
  1. Customer taps
  2. Team sees what and where
  3. Manager sees busy areas
Order when ready.No waiting for a menu.
Ask without waving.Water, a server or the bill.
Get Wi‑Fi in one tap.No need to ask for the password.
Customers get: faster help.Staff get: more time to help people.
For customers

Make every visit feel more personal.

Remember what matters. Show the people behind the service. Celebrate birthdays. Give members and returning customers a reason to come back.

Meet the Team
Maya, Front team
Front teamMaya

Here to help with anything you need today.

Name, role, photo and a short intro — shown only when the business chooses to share them.

Spin to Win

A small surprise makes the visit more fun.

Ready to spinTap the button below.
Ways to make the next visit feel special
Birthday RewardYou remember the day
MembershipA direct connection
Today’s OfferA reason to visit today
EventsSomething to come back for
Trust

Better service builds trust.

Trust is built in the details. Customers trust businesses that listen and follow through.

  • Private feedbackGive customers a private way to tell your team what happened. Your team can respond while the visit is still fresh.
  • ReviewsGive every customer a simple path to your Google review page.
  • Checklist RecordsShow customers that checks are done. Keep the details private.
  • Real team profilesReal names and faces, when you choose to share them.
Customer sends
“My order is taking too long.”Order issue · Table 4 · private, not posted online
  1. Problem sent to the team7:31
  2. Manager talks to the customer7:34
  3. Marked as resolved7:40
Manager sees
Order issue · Table 4Taking too long
Needs contact

Your team hears about it while the visit is still fresh, and can put it right.

For staff

Make every shift clearer.

Less guessing. Clearer work. Staff see today’s tasks and complete each check step by step. Try it: open the washroom check on the phone.

Staff tasks · todayHi Maya — today
Washroom check · Section 1 of 1
Floor clean and dry?Required
Soap and paper towels refilled?Required
Photo proofRequired
3 required checks left
  • Know what to do.
  • Know what is done.
  • Know what still needs attention.
Tasks & Checklists BetaManager view
Opening checklistCompleted by Maya · 9:02 AM
Done
Washroom checkDue 2:00 PM · 3 required checks left
Open
Closing checklistDue 10:45 PM · evening team
Scheduled
Staff get: clear tasks, less confusionOwners get: a clear record, not guesswork.
Restaurants
OpeningClosingTemperatureCleaning
Retail
OpeningStock checkFitting rooms
Hospitality & services
Room checkEquipmentSafety
For owners & managers

See more of your business in one place.

Sales, service, reviews, customer feedback and daily work affect each other. Pinpoint shows them side by side.

Owner view

Customers

Returning visitors46
New members12
Birthdays this week3
Jamie S. is back · Visit #6Member · birthday reward ready

Who visits, and who comes back. Every other area is about serving them better.

Connected to:
How it works

From one scan to a clear view.

Five simple steps. Easy for customers and staff. Clear for owners and managers.

Setup · once
Step 1 of 5

Place a QR code or NFC tag

Put it where people need information, service or action: a table, a counter, a door or a room.

Stay in control of the day.

Even when the business gets busy. Pinpoint helps owners stay in control, gives customers faster and more personal service, and helps staff know exactly what needs to be done.

Better control for owners.Better service for customers.Clearer work for staff.
Built in Vancouver, BC, CanadaTalk to our team: info@pinpointos.io
Get started